Refund and Return Policy

At Trading Beavers, we are committed to your satisfaction with our products. If, for any reason, your purchase does not meet your expectations, our Refund and Return Policy is designed to make the process as straightforward as possible.

Cancellation

You have the option to cancel your order within 12 hours of placing it. To request a cancellation, please contact us through the “Contact Us” page on our website, providing your order details and the reason for cancellation. Our customer service team will assist you promptly. Please note that orders already shipped cannot be canceled.

Returns

We welcome returns within 7 days of receiving the product. To qualify for a return, the following conditions must be met:

  • The products must be unworn with original labels attached.
  • Products must be in their original, undamaged packaging.
  • Items must be unused and in the same condition as received.
  • We do not accept merchandise that has been worn, used, altered, or damaged.

Customers are responsible for shipping costs for returning items, and these costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.

To initiate a return, provide visual evidence (e.g., photos or videos) of the products, which will expedite the process.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed, and the credit will be applied to your original method of payment or credit card within a specific timeframe.

Late or Missing Refunds

If you haven’t received your refund as expected, please follow these steps:

  1. Check your bank account to ensure the refund has not been processed.
  2. Contact your credit card company, as it may take some time for the refund to be officially posted.
  3. Reach out to your bank, as there may be processing time involved before a refund appears in your account.

If you’ve completed these steps and still haven’t received your refund, please contact us through the “Contact Us” page on our website, and our dedicated customer service team will assist you further.

For information on returning items and obtaining the return address, please visit the “Contact Us” page on our website.